Effective Communication (1 Day) Well communication can help us to be more effective, especially for customer contact staff who need to serve both internal and external customers. This workshop will focus on basic communication dynamics and learning skills to improve your communication and enhance interpersonal relationships, also creating an effective communication strategy. By the end of the course, you will be able to: Recognize the importance of enhancing communication at work Understand communication process Find ways to minimize communication barriers Apply effective communication skills